This is a demo store. Any orders placed through this store will not be honored or fulfilled.

Superior Fence Customer Service

Ordering

There are three ways to order: DIY Shop, DIY Shop-Quote, and Pro-Estimate.

  • DIY Shop: Browse the catalog and select your fence type, style, height and color. Enter quantities of required parts to complete your kit. Click “Add to Cart” - Review your order and submit payment with direct payment methods available (cc/check/other). You will receive an automatic response with receipt by email, followed by a phone call to verify purchase.
  • DIY Shop-Quote: Follow the process above, and click “Request a Quote”. Enter site location, questions/comments, and click “Submit”. You will receive an automatic response with your quote request by email. An SFD agent will review your request, and contact you by phone and/or email with special pricing and/or installation cost. To accept the proposal, log into your account at SFD, review proposed pricing and submit payment.
  • Pro-Estimate: If you need help choosing the right fence style or quantity of materials, simply complete the “Request a Quote” form. An SFD agent will contact you by phone and/or email to help complete your order – or arrange for an Free on-site estimate.

Upon receipt of payment, order processing will begin. Lead times vary by fence type and style and generally require 5-10 business days to process/prepare for shipment. Any changes to an order during this time, will reset the lead time for that order. Once the order is shipped, no changes may be made to any order.

To check order status please provide the order number, or customer account number to any SFD agent by phone or email.

Shipping - Fence Kits

Shipping notifications are dispatched by email for every order that leaves our warehouse. Lead times for shipments range from 1-5 business days, depending on delivery location. Estimated arrival date & time frame will be indicated in shipment notification. Customer must be present during this period to inspect order and sign for delivery. Any special delivery arrangements must be made in advance of shipment by contacting an SFD agent by phone.

For full truckload orders only, customers have the option of arranging their own transportation. Please indicate this preference in the comments section during checkout.

Shipping - Parts & Accessories

Small orders that do not require freight are processed in 1-2 business days, and shipped via one of the following carriers (USPS, UPS, Fedex) – to be selected by SFD. Lead times are noted in order confirmation email, and tracking numbers are dispatched with each shipment. Customer is not required to be present/sign for delivery.

Payment, Pricing & Promotions

Payment terms will be stated on each order confirmation and invoice. SFD reserves the right to withdraw or change amount of credit, require partial or full payment in advance and to change the terms of payment with respect to future orders. Calculations for discounted items are predicated on the date the customer's payment is received by SFD.

SFD accepts payment online by Visa, Mastercard & American Express. Alternative payment arrangements are available by phone or in person. Please contact an SFD agent for more information.

Sales Tax
SFD must charge state sales tax to all customers in Florida, unless a current resale certificate is on file. SFD requires a certificate for each state in which Customer does business.

Changes and Cancellations

Orders may only be revised or cancelled by the customer in writing and under the following circumstances, contact an SFD agent order status.

  • Full truck load orders cannot be changed or cancelled once load is staged.
  • Fence Kit Orders cannot be changed or cancelled once the order is verified by phone.
  • Any changes to an existing order, will reset the lead time for that order.
  • Parts & Accessory Orders can only be changed or cancelled up until the expected ship date noted in the order confirmation.
Returns Policy

Orders must be inspected by the Customer at time of receipt. Upon receiving order, Customer is responsible for accurately counting and signing the Bill of Lading for number of boxes and pallets received and specific condition in which order was received. All shipments delivered to Customer from SFD shall be deemed to have been received by Customer in good condition unless Customer notes on Bill of Lading and advises an SFD agent otherwise by FAX or e-mail within 24 hours of the receipt of a shipment. Customer is liable for any loss of or damage to goods accepted by Customer or its representatives except for loss or damage mentioned on the bill of lading.

In the event a shortage or damage is found, a replacement order will be expedited or credited at SFD’s discretion. Replacement orders for damages or shortages will be expedited at the expense of SFD. All replacement job lot orders will be completed and shipped within 3 business days.

Returns will only be considered if there is an issue related to the material concerning its condition thereby defined as defective or incorrect material. Authorized returns will only be made under the following circumstances: a) SFD delivered defective material or b) SFD delivered wrong material.

In the event that defective or wrong material was shipped to Customer, Customer can return material to SFD under the following process:

  • Customer must contact customer service representative by phone to obtain a Return Goods Authorization (RGA) number within 30 days of receipt of shipment. This number must be included on all paperwork, boxes, and pallets. Customer acknowledges that any returns shipped without authorization will be refused.
  • SFD will pay return shipping costs. SFD reserves the right and will assign the freight carrier of their choice. All returned materials must arrive at the point of return designated by SFD. If a freight carrier is used other than those specified by SFD or the shipment is returned to an undesignated location, Customer will be charged and shall accept to pay any additional freight charges incurred by SFD.
  • Product must be returned in original condition as received. Customer acknowledges that the SFD reserves its right and will inspect all returned items to ensure product is in original condition prior to approving or issuing any credit.

Undamaged orders may be returned under the following conditions:

  • Product must be unopened in full unit quantities and in the same packaging and condition as originally received.
  • A 25% restocking charge applies to all product received in resalable condition.
  • Return shipping costs are the responsibility of the Customer (collect shipments will not be accepted).
  • Initial shipping costs incurred by SFD will be charged to the Customer.

Any Customer returning material must first contact an SFD agent for approval. All material to be returned requires a Return Goods Authorization (RGA) number, to be assigned by an SFD agent. This number must be included on all paperwork, boxes, and pallets. Customer acknowledges that any returns shipped without authorization will be refused. Customer acknowledges that SFD will inspect all returned items to ensure product is in original condition prior to approving or issuing any credit.

“Custom Fence Kit” products are considered special order and are non-returnable.